Frequently Asked Questions

Frequently Asked Questions

Process Of Booking

• Transfer faq arrow How do I make my booking?

  You can complete your booking on-line by using the displayed booking form on austria-airport-transfer.com website. Just choose the date, your start-finish points and follow the link. The link will show you the type of vehicles and the prices of the transfer in one way and the price for a round trip. If your destination is not listed we can send you a custom route and full instructions should you wish to book.

• Transfer faq arrow Must all bookings be made in advance?

  We would strongly advise booking in advance. Once your booking has been made a vehicle is reserved and we guarantee availability. Last minute bookings however can be accommodated if the vehicle is available.

• Transfer faq arrow What type of vehicle can I choose?

  You can choose a standard car, luxury car, minibus (8 persons), minibus 2 (9-16 persons), minibus 3 (17-24 persons).

• Transfer faq arrow How can I find my driver?

  Your driver will come to pick you up at your desired destination. If your transfer starts at the airport, your driver will wait for you at the check-out exit holding a tag with your name on it.

• Transfer faq arrow How long will my transfer last?

  The times quoted are the standard journey times on a normal day. These times may alter slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

• Transfer faq arrow Why is it better to book a taxi-transfer than a regular taxi?

  austria-airport-transfer.com taxi services offers transfers under fixed rates so that you know your expenses in advance and the price doesn't depend on the conditions on the route or the traffic. Besides convenient and fixed prices, with austria-airport-transfer.com you don't have to waste time looking for transportation.

• Transfer faq arrow What happens if my flight is delayed?

  Your taxi driver will at all times be informed about your flight details and will collect you at the new time.

• Transfer faq arrow Do I have extra charges in the case the driver has to wait for me because of the delayed flight?

  In case your flight is delayed, the driver will be aware of the new schedule and will wait for you as previously mentioned. We do not charge extra the waiting of the driver in this case.

• Transfer faq arrow The number of my credit card is correct but it was declined. Why?

  There are several possibilities why your card was declined: - Expiry date of the card is set before the date of booking - You have reached your credit limit

• Transfer faq arrow Can I make a reservation with someone else's credit card?

  If you do not have a credit card, you can specify a different card with the permission of the person whose name you will type as the name of the owner.

Reservation Confirmation

• Transfer faq arrow How can I be sure that my reservation has been confirmed?

  Upon reservation you will receive a message that your reservation is in the process and after the process has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 12 hours (an average of two hours). Reservations are confirmed only after you receive a confirmation e-mail.

• Transfer faq arrow I finished my booking, but I haven't received a confirmation, what should I do?

  Once you have entered all the data required for submission of reservation, your request is processed, and processing may take up to 12 hours. Reservations are confirmed only after you receive a confirmation via e-mail. Please enter the e-mail address carefully so that you may receive the confirmation. If you do not receive your confirmation, review the Spam folder, if it still is not there, please contact us.

• Transfer faq arrow What happens if I lose my voucher?

  In the case you lose your voucher simply contact austria-airport-transfer.com customer support and you will be provided with another one.

• Transfer faq arrow What kind of insurance do I have during the transfer?

  Both you and your luggage are insured during your transfer with austria-airport-transfer.com but we recommend that you have an extra insurance for the entire trip.

Additional Requirements

• Transfer faq arrow Will I be charged extra if I have a lot of luggage?

  We do not charge extra the luggage of the passengers and you will be helped by the driver with its placement in the car.

• Transfer faq arrow What if my transfer includes a child or children?

  Children until 12 years are not allowed to travel without their parents. Children between 12-18 years must have an authorized statement from their parents. If your transfer requires a child seat, please notify us on time.

• Transfer faq arrow Do you provide transfer for disabled people?

  Yes, we provide transfer services for the disabled people, but make sure you notify us on time so that we can prepare an adequate vehicle.

• Transfer faq arrow Can I book not only a transfer but also a tour with austria-airport-transfer.com?

  austria-airport-transfer.com offers you not only taxi transfer services but also excursions and tours all over Austria. The tours can be organized with a driver only or with a guide. Tours can also be fixed or custom made upon your preferences.

• Transfer faq arrow Is smoking allowed in the taxi during the transfer?

  No, smoking isn't allowed in the vehicle during the transfer.

• Transfer faq arrow Is the austria-airport-transfer.com transfer direct or do we stop along the way?

  austria-airport-transfer.com taxi service operates door-to-door leading you directly to your desired destination unless arranged otherwise.

• Transfer faq arrow Can I carry pets in the transfer vehicle?

  It is possible to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the luggage department of the vehicle.

• Transfer faq arrow I cannot find answer to my questions, what should I do?

  If you cannot find an answer to your question, please contact austria-airport-transfer.com customer support at: +43 676 758 68 78

Payment Of Transfer

• Transfer faq arrow When and to whom do I pay for the transfer?

  Payment of the transfer depends on the conditions listed when booking. Standard is that we charge 20 % from your account and rest is payable to the Driver.

• Transfer faq arrow Can I complete my booking without a credit card?

  You have the option of paying via foreign currency transfers when booking if you choose this option. After booking, our operators will send you an offer. Depending on the country and the bank with which you make your payment, transfer of these funds may take up to a week. It is vital that you send via fax or e-mail the bank confirmation of payment, because otherwise we can not guarantee your reservation.

• Transfer faq arrow Is my credit card safe when booking?

  Your credit card data provide a guarantee of your reservation, or are necessary for a payment in advance, depending on the terms and conditions of the selected transfer, as expressed in the transfer offer next to the transfer prices, and on the certificate you will receive after booking. To protect data from your credit card we use Secure Sockets Layer (SSL) technology and your data is completely safe. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.

• Transfer faq arrowWhat does the price include?

  A one-way price will include a single journey from your arrival point to your destination. A return price (round trip; both ways trip) includes the departure transfer to the starting point.

• Transfer faq arrow Are transfer prices per person or per vehicle?

  The transfer prices are always per vehicle and not per person, and the type of vehicle is determined by the number of passengers.

• Transfer faq arrow What are the references of my driver?

  The drivers of austria-airport-transfer.com are professionals with long term experience in passenger transport services and will be prepared for your transfer with a fixed itinerary.

• Transfer faq arrowDoes my fare include a tip?

  No. Giving a tip is discretionary and completely up to you.

• Transfer faq arrowI need a receipt for my journey, when do I get a receipt?

  If you pre-pay using a debit or credit card we can send you a receipt via email.

Change And Cancellation Of Reservation

• Transfer faq arrowCan I cancel my reservation?

  If you want to change or cancel a reservation, please follow the instructions you received in the confirmation via e-mail. Keep in mind that according to the notice period, a part or the total booking amount can be charged. We suggest that you carefully read the cancellation policy when booking.

• Transfer faq arrowWhen can I be sure that my reservation has been successfully canceled?

  After the request for cancellation you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder.